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Better claim outcomes.
Faster. More human. Proven.

Psychological distress is one of the biggest drivers of claim complexity and duration. LeapForward gives your case managers a clinically validated, scalable tool to address it — from day one of a claim.

Insurer-relevant outcomes
81%
return-to-work ready at completion
57%
reduction in RTW anxiety
64%
reduction in psychological distress
67%
upgraded work capacity at completion
The challenge

Psychological barriers are stalling physical recovery.

Most injured workers recover physically within weeks. What keeps claims open — and costs rising — is usually what's happening in their heads.

Distress extends claim duration
Claimants experiencing high psychological distress are significantly more likely to remain off work longer, increasing claim costs and complexity.
Psychosocial support is hard to scale
Referring every claimant to a psychologist isn't practical. Waitlists are long, costs are high, and case managers are stretched.
Early intervention is underused
The window for the greatest impact — the first few weeks of a claim — is often missed because the right tools aren't immediately available.
RTW confidence is a key predictor
Research consistently shows that a claimant's belief in their ability to return to work is one of the strongest predictors of whether they actually do.
The solution

Scalable psychosocial support,
delivered from day one.

LeapForward gives case managers a structured, evidence-based tool they can refer claimants to immediately — without waitlists, without high per-head cost, without adding to their workload.

🤖
AI coach Lucy — daily check-ins
Lucy checks in with claimants every day — tracking mood, setting goals, building healthy habits. Consistent support between clinical appointments, at no extra cost.
📹
Daily psychoeducation videos
15 minutes of structured daily content grounded in CBT, Lifestyle Medicine and Positive Psychology. Addresses the psychological drivers of delayed recovery.
📞
Weekly allied health telehealth
A real human coach meets with each claimant weekly via telehealth — reinforcing progress, tailoring support, and escalating where clinically needed.
📊
Validated clinical measurement
Progress tracked using K10 (psychological distress) and WHO-5 (wellbeing) — the same validated measures used in clinical research. You see the numbers.
⚡
Same-day access
Claimants receive an email invitation and can begin the program within minutes. No waitlist, no assessment delay — the most critical early window isn't missed.
🔗
Seamless claims integration
No new software for case managers. Referral takes under two minutes. Meaningful reporting lets you measure impact and demonstrate ROI on every referral.
Independent research outcomes

The numbers your actuaries will notice.

All figures from peer-reviewed research and real-world pilots with compensation claimants. Not modelled. Not projected.

81%
of participants ready to return to work at program completion
67%
upgraded work capacity (unfit → fit for work) at completion
57%
reduction in return-to-work anxiety
64%
reduction in psychological distress across insurer cohort
>70%
improvement in overall wellbeing indicators (WHO-5)
77%
app engagement rate across the full 6-week program

Source: Brinsley et al., 2023 (Archives of Physical Medicine and Rehabilitation) · Stratton & Glozier, 2024 · Validated by University of South Australia & University of Sydney

Referral process

Simple for case managers.
Fast for claimants.

Referral takes under two minutes and requires no new software. Claimants are onboarded the same day.

1
Case manager identifies a suitable claimant
Any claimant experiencing psychological distress, low RTW confidence, or barriers to recovery is a candidate. Early referral gets the best outcomes.
2
Referral submitted in under 2 minutes
Case managers refer via a simple link or integrated portal — no new system logins, no lengthy intake forms. We handle the rest.
3
Claimant receives same-day invitation
An email invitation is sent immediately. The claimant creates an account and begins the program — on any device, from anywhere in Australia.
4
Outcomes reported back to you
Meaningful progress reports are available throughout the 6-week program. At completion, clinical outcome data is available for the claim record.
💡
No software integration required. LeapForward is designed to work alongside your existing claims management system without requiring technical integration. We minimise case manager time — making referrals is quick, reporting is automatic, and support is available for onboarding your team.
Implementation

Up and running without disruption.

We've built LeapForward to fit into your existing claims pathway — not replace it. No IT project. No lengthy procurement.

✓
No software integration requiredReferral via simple link or portal. Works alongside any claims management system.
✓
Implementation support includedOur team handles onboarding, trains case managers, and provides ongoing support.
✓
Minimal case manager timeWe've designed the referral process to be as fast as possible — under two minutes per referral.
✓
Meaningful reportingAggregate and individual outcome data available — measure impact and demonstrate ROI.
✓
ISO 27001 certified data securityAll participant data protected to the highest information security standards.
🖥️
Dashboard / Referral Interface
Screenshot of case manager referral portal or reporting dashboard
Security & compliance

Built to the standards
your compliance team expects.

LeapForward handles sensitive health data. We treat data security as a clinical obligation — not a checkbox.

🔒
ISO 27001 Certified
Information security management certified to the international standard. Your claimants' data is protected at every stage.
🛡️
End-to-end encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256). No sensitive information is ever unprotected.
⚠️
Clinical safety monitoring
Automated risk detection identifies distress signals in real time. Alerts escalate to clinical team immediately — human support takes over when needed.
📋
7-year audit trail
All clinical events, safety alerts, and data access logged with timestamps and retained for 7 years — meeting claims and regulatory requirements.
🌏
Australian data residency
All participant data stored on Australian servers. No cross-border data transfer. Meets Australian Privacy Act obligations.
🔑
Role-based access control
Hierarchical access controls ensure case managers only see their own claimants. Insurers only see their own cohort data.
From participants

I would have benefited from doing this when I first went off work. It's exactly what I needed at that time. I truly believe this program would have provided the gaps in support I experienced.

Adam B
Workers' compensation claimant, LeapForward participant
Get started

Ready to improve your
claim outcomes?

Talk to our team about how LeapForward integrates with your claims pathway. We'll walk you through the referral process, outcomes data, and what getting started looks like.

Clinical safety: LeapForward is a self-management and wellbeing program and is not a crisis service. If a claimant is in immediate distress, please follow your organisation's crisis protocols.  ·  ISO 27001 Certified  ·  Terms  ·  Privacy Policy  ·  Contact